Customer Support Policy
At Japan Tour, we are dedicated to providing exceptional support to all our customers. As experts in Japanese travel, we strive to inspire and guide those passionate about exploring the Land of the Rising Sun. Our extensive knowledge, rich experience, and deep understanding of Japanese culture, cuisine, destinations, and people allow us to help you turn your travel dreams into reality.
1. Support Channels
We offer multiple ways for you to reach us:
- Phone: +84 373298888
- Email: [email protected]
- In-Person: Visit us at 86 Cầu Giấy, Hà Nội
2. Response Time
Our customer support team aims to respond to all inquiries within 24 hours. For urgent matters, please call us directly for immediate assistance.
3. Travel Consultation
We provide personalized travel consultations to help you:
- Create customized itineraries
- Recommend top destinations and hidden gems
- Offer insights on cultural experiences, local cuisine, and travel tips
4. Booking Support
Our team is here to assist you with:
- Making reservations for flights, hotels, and tours
- Addressing any changes or cancellations to your bookings
- Providing information on travel insurance and safety measures
5. Feedback and Complaints
We value your feedback and are committed to improving our services. If you have any complaints or suggestions, please reach out to us via email or phone. We take your concerns seriously and will work to resolve any issues promptly.
6. Commitment to Quality
At Japan Tour, we prioritize quality and customer satisfaction. We continuously update our knowledge and services to provide you with the best travel experience possible.
Thank you for choosing Japan Tour as your travel partner. We look forward to helping you explore the beauty and culture of Japan!
For more information, please visit our website: Japan Tour