Cancellation and Refund Policy

At Japan Tour, we understand that plans can change. This policy outlines our cancellation and refund terms to ensure clarity and satisfaction for our travelers.

1. Cancellation Policy

• Cancellation Requests: All cancellation requests must be made in writing via email to [email protected] or by calling us at 0373298888.
• Cancellation Fees: The following fees apply based on the time of cancellation:
  • More than 30 days before departure: Full refund minus a 10% administrative fee.
  • 15 to 30 days before departure: 50% refund.
  • Less than 15 days before departure: No refund.

2. Refund Process

• Refunds will be processed within 14 business days after the cancellation request is received.
• Refunds will be issued to the original payment method used for the booking.

3. Special Circumstances

• In cases of unforeseen circumstances such as natural disasters, illness, or government travel restrictions, we will assess the situation and provide options for rescheduling or partial refunds.
• Travel Insurance: We recommend purchasing travel insurance to cover unexpected cancellations or changes.

4. Contact Information

For any questions regarding our cancellation and refund policy, please contact us:

• Phone: 0373298888
• Email: [email protected]
• Office Address: 86 Cầu Giấy, Hà Nội

We appreciate your understanding and look forward to helping you realize your dream of exploring Japan!